TERMS AND CONDITIONS

The terms and conditions listed below apply to all purchases of products in the online shop at www.strandtime.com belonging to OBAKU Limited, 15/F, Block 1, Wah Fung Industrial Center, 33-39 Kwai Fung Crescent, Kwai Chung, N.T., Hong Kong, Business Registration Number: 37957381. These Terms and Conditions and any purchase agreement entered into on the site are subject to Hong Kong SAR law.

By placing an order, the customer accepts these Terms and Conditions, which will at all times be accessible in the Strand by Obaku online shop. Please read them thoroughly. We hope you enjoy using our online shop.

DESCRIPTION OF PRODUCTS
Strand by Obaku will take all reasonable care to ensure that all details, descriptions, images and prices of products appearing on the website are correct at the time when the relevant information was entered into the system. Although we aim to keep the website as up to date as possible, the information including Product Descriptions appearing on the website at a particular time may not always reflect the position exactly at the moment you place an order.

PURCHASING PROCESS
The following is a step-by-step guide to the purchasing process on:

1. Locate the product you wish to purchase.
2. Place the product in the shopping cart by clicking ["Add to Cart"].
3. After this, you have two options: you can either "continue shopping" or ["Proceed to checkout" ]. While in the online shop, you can see the contents of your shopping cart at any time by clicking "Cart" in the upper right corner of the site.
4. If you regret your choice, you can remove it from the cart by clicking "Remove". If you want to change the quantity, edit the number in the "Item(S)" box. If you wish to add more items to your cart, click "Continue shopping". When you are ready to complete your purchase, click the button ["Proceed to checkout"].
5. On the next page, you enter your billing address and select the payment method by clicking ["Pay with my PayPal account"] or ["Pay with my credit card"]. Also enter the delivery address if this is different from the billing address. Finally, you can add a comment for Customer Service in ["Note to seller" ].You are responsible and liable for ensuring that the entered customer information is correct, as Strand by Obaku will perform no further validation or control of this information.
6. When you have finished entering your data, click ["Pay"] to complete your purchase.
7. You can at all times see a summary of your order in the ["Your order summary"] box on the left side of the screen. If needed, you can edit the shipping and invoice addresses as well as the comment to Customer Service. Finally, you must accept our Terms and Conditions and then click ["pay"]. When you click ["Pay"}, you accept the payment obligation for your order.
8. As soon as the purchase is completed, you will receive an Order Confirmation on the e-mail address you provided when placing your order. In case the desired product is not in stock at the time of ordering, we will contact you by e-mail to inform you of the expected delivery date.
9. When your order has been filled and shipped, you will receive an e-mail with a link to your shipment information on the FedEx website, your PayPal Transaction ID and your order number. For items not part of the free shipping* offer you will receive a confirmation that the item was sent with your chosen shipping option.

PRICES AND PAYMENT
All prices are listed in your local currency and the final amount will be charged in USD or EURO and includes free shipping* when applicable, duties and taxes for delivery worldwide, unless otherwise specified.

DELIVERY
Strand by Obaku ships worldwide. Strand by Obaku will ship the goods via FedEx (unless otherwise indicated) to a recipient outside the Hong Kong SAR. For exceptions see FedEx shipping guide. Delivery will be made to the delivery address provided by the customer.

You can expect to receive your order within 3-7 business days, unless otherwise indicated, when we have the item in stock. As Strand by Obaku cannot guarantee local delivery conditions, Strand by Obaku cannot provide a guaranteed delivery time at the customer/recipient address. In case the desired product is not in stock at the time of ordering, we will contact you by e-mail to make arrangements and provide you with an estimated delivery date.

We insure all shipments against loss and damage while they are in transit from Strand by Obaku to the recipient address. As soon as the shipment has been signed for at the agreed address, the insurance will lapse. If your package is damaged upon arrival, we recommend that you make a note that you are receiving a damaged package when signing for the shipment.

When your order has been filled and shipped, you will receive an e-mail with a link to your shipment information on the FedEx website, your PayPal Transaction ID and your order number. For items not part of the free shipping* offer you will receive a confirmation that the item was sent with your chosen shipping option.

RIGHT OF WITHDRAWAL
You have the right to cancel your purchase within 14 days without giving any reason. The right of withdrawal expires 14 days after receipt of goods.

To exercise your right of withdrawal, you must inform us unambiguously that you wish to withdraw, e.g. by letter or e-mail. Proof of purchase, such as a copy of the original delivery note, is required in order to reimburse the full purchase price. In all cases, unless otherwise agreed, refunds will be made to the card with which the purchase was made.

If you choose to return a purchase, you must return the item(s) in the same condition and quantity as when you received them. Packaging is part of the product’s value and a return is considered incomplete if it’s missing upon receipt. You are liable for ensuring that the return goods are packaged safely and securely with good amounts of cushioning to prevent any damage that might occur during shipping. Before returning your purchase, make certain the item has neither been sized nor worn. 

All returns must have the original, non-damaged packaging and all original documents (instruction manuals, warranty cards, hangtags, spare links, plastic protectors, etc.). If a returned item has any signs of wear a re-stocking fee of $15 (USD) will be applied when making the refund. If signs of wear are substantial, such as damaged elements on the watch, the item will be returned to you. You are liable for any product value reduction arising from improper handling. 

You must return the product(s) without delay and no later than 14 days from the date you informed us of your withdrawal.

When returning your purchase, you are liable and responsible to arrange and pay for the return shipment. In order to prevent loss or damage during shipping, remember to duly insure your return. Strand by Obaku will not be liable for any damaged or loss, which occurs during the return. 

When you cancel a purchase we will refund your payment to your account as soon as possible and no later than 30 days after we have received the returned product.

All refunds are transferred to the payment card with which the purchase was made. In case of pre-payment via bank transfer, the refund will be transferred back to the account from which the payment was made.

 

All product returns must be sent to the address in their respective region.

EU Member Countries
Obaku Denmark
Gaaseagervej 6
8250 Egaa
Denmark
Att: Online Return

Mon-Thu: 8:30 - 15:30
Fri: 8:30 - 13:30
Phone: +45 70 22 00 88
Mail: eu-returns@obaku.com

USA
Obaku LLC
9305 Monroe Road
Suite F
North Carolina 28270
Att: Online Return

Phone: (704) 899-5250
Mon-Fri: 8:30 AM - 5:00 PM
Mail: us@obaku.com

Rest of the World
Obaku Limited
15/F, Block 1, Wah Fung Industrial Center
33-39 Kwai Fung Crescent, Kwai Chung, N.T.
Hong Kong
Att: Online Return

Phone: +852 2419 02829
Mon-Fri: 8:30 - 18:00
Mail: info@obaku.com

STAFFING
You can order online at any time you wish. The Strand by Obaku staff processes orders Monday-Friday from 09:00-18:00 Hong Kong SAR time. Orders placed outside of these hours will be processed on the following business day.

CLAIMS
For all claims regarding defects or undelivered packages, please contact us using the above details.

PROTECTION OF PERSONAL DATA
Strand by Obaku is considered responsible for the data that is registered about customers and visitors to http://www.strandtime.com. By making a purchase on strandtime.com, you accept our personal data protection policy.

Strand by Obaku collects data about you in different ways in connection with your use of www.strandtime.com. It is important to Strand by Obaku that your personal data is stored securely and confidentially. Access to all registered user data on strandtime.com is limited to trusted employees of Strand by Obaku and our security measures are regularly controlled to determine whether data about our users is handled correctly and in observance of the users' rights.

However, it is not possible to guarantee 100% security for data transactions via the internet. When data is sent and stored electronically, there is always a risk that others will force their way to unauthorized access to protected data before it reaches our servers. So even though Strand by Obaku does its best to protect your personal data, we cannot ensure, nor guarantee the security of any information. Thus, you send your data at your own risk.

Strand by Obaku does not transmit or sell to third parties information that can be connected to you without your explicit permission.

WHAT INFORMATION DO WE COLLECT

COOKIES
We use cookies on our website. A cookie is a small text file which is stored in your web browser and which registers you as a unique user. Cookies may be used for the following purposes:

• to improve our website's usability and to personalize the website for you,
• to analyze the use of our website, including to gather statistics about visitors,
• in the administration of the website, including to enable the use of any e-commerce facilities,
• Targeted advertising from us. We do not share your infomation with third parties.

By using our website, you consent to our use of cookies.

PERSONAL INFORMATION WHEN PURCHASEING A STRAND BY OBAKU WATCH
In connection with purchases on our website, Strand by Obaku requests the customer's name, address, telephone number and e-mail address, all of which are necessary to fill the order and are used solely in connection with processing the order. The information is transmitted and stored electronically in unencrypted form for a period of 5 years.

PERSONAL INFORMATION IN CONNECTION WITH COMPETITIONS
Strand by Obaku does not store the names and e-mail addresses of users who have participated in e.g. competitions after the end of the competition unless specifically stated.

CHANGES TO THE TERMS AND CONDITIONS
The rapid development of the internet can make changes to our Terms and Conditions necessary. Strand by Obaku reserves the right to update and revise the Terms and Conditions.

CONTACT INFORMATION
We will gladly answer any questions you may have about these Terms and Conditions or other aspects of our service. Please contact our Customer Service on telephone: +852 2419 2829

*

Tax and duty included and shipping calculated at checkout.

Free shipping on orders above $49 / €40 / £39 

Except Denmark and Spain: Free shipping from $79 / €69 / £59 / 499 DKK